Frequently Asked Questions
Everything you need to know about your Basecamp shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy for apparel?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain sale items may be marked as final sale.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to ensure you find the perfect fit the first time.
What payment methods do you accept?
Basecamp accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize organic cotton, recycled polyesters, and work exclusively with manufacturers who adhere to fair labor standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.